View your pension details online
You can view and update aspects of your Scheme pension record at Pension self-service.
If you haven’t registered to use this service yet, you can create an account from here but you’ll need to be sent an activation key first by the admin team as part of the secure initial set up process.
To email the team or speak to someone by phone, please use the contact details below.
By Email
If you need to contact the team please email us at: NGUKGasPension@Barnett-Waddingham.co.uk
Please quote your full name and Member Reference Number (found on previous correspondence and benefit statements). If you’re retired from the Scheme or a dependant member, please quote your pensioner payroll number.
Someone will be in touch with you as soon as possible but please be aware the usual turnaround time for responses from the BW admin team is normally 5 to 10 working days.
By phone
The team is available to take your call from Monday to Friday, between 9am and 5.15pm.
Tel: 0808 175 1336 (Freephone number)
(+44) 1483 661 340 (International dialling)
Calls may be chargeable from some business phones and standard call charges apply if calling from overseas.
Please be considerate and understanding of others when talking to the team, we’re here to help.
Reporting a death
The quickest way to report the death of a Scheme member is online: Report a death.
Go online with Pension self-service
The easiest and most secure way to contact us is online. You can upload documents securely, view payslips and benefit statements, update forms and send a message from your online account.
If you’re a member of the Scheme and wish to register, please click here and follow the instructions.
You will need to be sent a new activation key by the admin team as part of the secure set up process. If you run into any issues while registering, you can contact the team at: NGUKGasPension@Barnett-Waddingham.co.uk
Sending in items by post
If you are unable to send your documents electronically, please write to us at:
National Grid UK Pension Scheme
Pension Administration
Barnett Waddingham
Building 2, Guildford Business Park
Guildford, Surrey
GU2 8XG
Trustee Board
Please contact the BW admin team with any questions in the first instance.
Address: NGUKPS Trustee Executive Team c/o Lane Clark & Peacock LLP, 95 Wigmore Street,
London, W1U 1DQ
Complaints
Please contact the pensions team if you have a complaint. The team will always try to resolve complaints first outside of the formal dispute procedure.
If that’s not possible, you can raise a formal complaint through the Internal Disputes Resolution (IDR) Process. Please read the IDR Process Explanatory Note before completing an IDR Stage 1 application form.
Where pension scheme complaints can’t be resolved internally, the Pensions Ombudsman (TPO) may be able to help.
To understand more about TPO, who they are and what they do, please click here