View your pension details online

You can view and update aspects of your Scheme pension record at BWebstream.

If you haven’t registered to use this service yet, you can create an account from here but you’ll need to be sent an activation key first by the admin team as part of the secure initial set up process.

To email the team or speak to someone by phone, please use the contact details below.

By Email

If you need to contact the team please email us at:

Please quote your full name and Member Reference Number (found on previous correspondence and benefit statements).

If you’re retired from the Scheme or a dependant member, please quote your pensioner payroll number.

By phone

The team is available to take your call from Monday to Friday, between 9am and 5.00pm.

Tel: 0808 175 1336 (Freephone number)

(+44) 1483 661 340 (International dialling)

Calls may be chargeable from some business phones and standard call charges apply if calling from overseas.

Please be considerate and understanding of others when talking to the team, we’re here to help.

Reporting a death

The quickest way to report the death of a Scheme member is online: Report a death.

Go online with BWebstream

The easiest and most secure way to contact us is online.  You can upload documents securely, view payslips and benefit statements, update forms and send a message from your online account.

If you’re a member of the Scheme, you were sent an activation key during 2022 with which to register.  If you wish to register, please click here and follow the instructions.

You will need to be sent a new activation key by the admin team as part of the secure set up process. If you run into any issues while registering, you can contact the team using this form: Contact us ( or by emailing:

Sending in items by post

If you are unable to send your documents electronically, please write to us at:

National Grid UK Pension Scheme
Pension Administration
Barnett Waddingham
Building 2, Guildford Business Park
Guildford, Surrey

Trustee Board

Please contact the pensions team in the first instance.

Address: Trustee Executive Limited (TEL), 15-16 St Helen’s Place, London, EC3A 6DQ.


Please contact the pensions team if you have a complaint. The team will always try to resolve complaints outside of the formal dispute procedure in the first instance.

If that’s not possible, you can raise a formal complaint through the Internal Disputes Resolution (IDR) Process.

Please read the IDR Process Explanatory Note before completing an IDR Stage 1 application form.

There’s also useful information from the Pensions Ombudsman about who to contact for help with pension scheme complaints which can’t be resolved internally.