Terms and Conditions of this website: https://ngukgaspension.co.uk

This website is the website of National Grid UK Pension Scheme Trustee Limited (‘the Trustees’, ‘we’, ‘us’), as trustees of the National Grid UK Pension Scheme (‘the Scheme’).

The website is designed to provide general information for members of the Scheme.

Legal agreement

Please read these terms and conditions of use of the website (‘the Terms’) carefully as by using the website and/or services you agree to be bound by them. We reserve the right to vary the conditions of use at any time and will post any variations here. You are advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the website and/or the services after they have been posted.

If you do not agree to abide by these Terms you should not use the website or the services in any way.

For clarity, in these terms ‘you’ and ‘your’ means any natural or legal person who uses the website or the services and each entity on whose behalf the user acts.

Using the website

Wherever you are asked to provide information in connection with the website or the services, you agree to provide true, accurate, current and complete details. It may not be possible to provide you with the services if you do not provide the minimum mandatory information required. You of course don’t have to provide us with any optional information requested. Please notify us immediately of any changes in the mandatory information. Please refer to the website’s Privacy Notice (which forms part of these Terms and Conditions) for more details of our data processing activities.

You agree to abide by all applicable laws, regulations and codes of conduct (including those that are self regulatory) and you agree to be solely responsible for all things arising from your use of the website and the services. You agree that you will always respect the privacy of your fellow internet users.

If you post any material on the website, you agree to grant to us and the pension team, a perpetual, irrevocable, royalty-free licence to use any such material as we and/or the pension team each see fit and without notice to you unless otherwise agreed in writing between you and us and the pension team.

You agree not to:

  • Impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or email address or try to mislead us or others as to the identity or origin of any communications or to provide inaccurate or unreliable contact details
  • Modify, access or make available data stored on a computer or device which you have accessed through our network, when either: the owner of the data, computer or device has taken steps to prevent you from doing this; or the owner has expressed a wish that you do not do this
  • Make available or upload files that contain software or other material, data or information not owned by or licensed to you or collect information about others (e.g. names/addresses) without their prior consent
  • Damage, interfere with or disrupt access to the website or services or do anything, which may interrupt or impair their functionality
  • Use the website or services in any way to send unsolicited (commercial or otherwise) email (‘Spam’) or any material for marketing or publicity purposes, or any similar abuse of either. Save as authorised in these Terms or as agreed in writing between you and us, resell any part or aspect of the website or services
  • Publish, post, distribute, disseminate or otherwise transmit, defamatory, offensive, infringing, obscene, indecent or other unlawful or objectionable material or information
  • Threaten, harass, stalk, abuse, disrupt, or otherwise violate the rights (including rights of privacy and publicity) of others
  • Make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, ‘trojan horses’, ‘worms’ or any other harmful software
  • Falsify the true ownership of software or other material or information contained in a file made available via the website or our services
  • Obtain or attempt to obtain unauthorised access, through whatever means, to the website or the services, other services or computer systems or areas of our, or any of our partners’, networks which are identified as restricted
  • Disclose any security details, such as logins or passwords, to any third parties and to keep such information secure.


We take every care and precaution to ensure that information published on the website is accurate when posted and regularly updated, but neither we nor the pensions team nor Barnett Waddingham can be held liable for its accuracy or timeliness and we may change the information at any time without notice. You should use this website to find out more about the Scheme. You might also find it useful in order to provide answers to any questions you might have.

However, the website is only intended to be a guide to the Scheme and the Scheme itself is governed by formal documents known as the Trust Deed and Rules. If you wish to see these documents, you should contact the pension team. In the case of uncertainty or conflict between this site and the Trust Deed and Rules, the Trust Deed and Rules, as amended from time to time, will prevail. Further details and information about the Scheme, including information that the Trustees are required to provide to certain persons by law are summarised on this website.

You must not rely on information on the website and you acknowledge that you must take appropriate steps to verify this information before acting upon it; any decisions you make based on information contained in this website are your own responsibility. No warranty or representation is made in respect of the timeliness or accuracy of any information sent to you by the updating service.

We reserve the right to remove any information or material on the website without warning, and without prejudice to any other accrued rights, and/or to make available such information or material when required to do so by law or when requested to by regulatory bodies or law enforcement organisations.

You will remain responsible and liable for material you upload on to, or access from, the website and/or services, and you will indemnify us and/or the pension team and/or Barnett Waddingham,  in the manner set out below in these Terms in relation to your accessing or uploading.

We publish the website ‘as is’, without any warranty of any kind, express or implied, as to the operation of the website, the accuracy of the information or the products or services referred to on the website and neither we nor pension services nor national grid shall be liable (except where such liability cannot be excluded by operation of law), for any losses or damage, whether direct or indirect (including, without limitation direct or indirect loss of profits), consequential, special or otherwise incidental that may result from use of the website or the services howsoever arising.

We do not charge you a separate fee for access to and use of the website or the services. On this basis you agree that these Terms, and in particular the limits on our liability and obligations, are fair and reasonable. In the event that we or the pension team are found liable under these Terms, our total aggregate liability will be limited to £1,000.

The information contained in the website is not an invitation to invest in shares or other securities, or any other products or services or otherwise deal in these or enter into a contract with us or any other company. The information provided should not be relied upon in connection with any investment decision. You should always seek appropriate professional advice in relation to such.

Any reference to any product or service including the services which has been or may be provided via this website does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such products or services may be made at any time without notice.

Neither we, nor the pension team, nor Barnett Waddingham make any warranty whatsoever as to any goods or services purchased or obtained or offered to you by third parties through the website and/or services. Your dealings with any third parties, in particular advertisers and/or merchants, through the website and/or services, and any terms, conditions, warranties or representations with such third parties, are solely between you and such third party.


You agree to indemnify and hold us, the pension team and Barnett Waddingham, and any of their respective officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the website and/or services and/or any breach of these Terms.


We or the pension team or Barnett Waddingham own the copyright in the content published on the website except where otherwise indicated by a third party’s proprietary notice.

Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers.

You agree not for yourself or through or by way of assistance to any third party to distribute, decompile, reverse engineer, disassemble or otherwise deal in or with the website or materials therein or otherwise commercially exploit such material or content otherwise than as permitted by law.


We may terminate the services, or restrict your access to them and the website, refuse to supply to or correspond with you, and/or remove your details from the relevant database without prejudice to any other accrued rights, without prior notice to you where:

(i) there is a regulatory or statutory change limiting the ability to provide the website and/or services;

(ii) any event beyond our reasonable control occurs which prevents us from continuing the services (for example, and without limitation, technical difficulties, capacity problems and communications failures);

(iii) we consider in our sole discretion that you are abusing the website and/or services or are otherwise acting in breach of these Terms.

On termination, we may remove any material relating to you, if applicable, including email addresses and shall have no obligation to forward any unread or unsent messages to you or third parties. Such termination will not affect any of your accrued liabilities incurred prior to such termination.

Implied terms

The express provisions of these Terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.


We reserve the right to monitor and track your visits to this website.  Please see the Cookie Policy to learn more.

Costs of access

You shall be responsible for obtaining access to the internet in order to view the website and take advantage of the services and shall pay any service fees, telephone charges or other costs associated with such access.

Viruses, security and compatibility

You are responsible for protecting your computer systems from exposure to viruses by the use of anti-virus software, firewalls and any other technical measures necessary. Neither we nor the pension team nor Barnett Waddingham give any warranties as to the compatibility of the website and the services with your computer systems, software and/or hardware.


We reserve the right at any time to modify or discontinue, temporarily or permanently, any of the services or your access to or use of the website and/or services or any of your logins or passwords with or without notice. Neither we nor the pensions team nor Barnett Waddingham have any liability to you for any loss or damage whatsoever in respect of any action it takes pursuant to this paragraph.

Other websites and links

For your interest, from time to time we will make available to you hypertext links from the websites and/or the services to third party sites both within and outside European Union.

However, these sites are not in any way approved, checked, edited, vetted or recommended by us or the pension team or Barnet Waddingham and you agree that neither we nor the pension team nor Barnett Waddingham shall be liable in any way for the content of such sites or for any dealings that you may have, or the consequences of such dealings, with such third party site operators.

In particular you agree that any dealings you have with such third party site operators shall be on the terms and conditions (if any) of the third party operator (or as otherwise agreed by you and the third party operator).


If any provision of these Terms, or any part of a provision of these Terms, is found to be illegal, invalid or unenforceable the remaining provisions, or the remainder of the provision concerned, shall continue in effect.

A failure or delay by us or the pension team or Barnett Waddingham in enforcing compliance with any provision of these Terms shall not be a waiver of that or any other provision of these Terms. None of these Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party other than in respect of the pension team or Barnett Waddingham as indicated in these Terms and Conditions.

You may not assign any of your rights or obligations under these Terms. The headings used in these Terms are for convenience only and shall not affect interpretation. In these Terms, unless specified to the contrary, use of the singular is deemed to include the plural, use of any gender is deemed to include every gender and any reference to a person is deemed to include a corporation, a partnership and any other body or entity; and (in each case) vice versa.

Entire agreement

These Terms constitute the entire agreement and understanding between us and you and shall supersede any prior agreement or representation in respect of your use of the website and the services.


Any and all notices to be given by either one of us to the other pursuant to or in connection with these Terms shall be deemed sufficiently given when forwarded by email, in each case addressed to you at the email address you have given us or to us, at the email address displayed on the website.


These conditions of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute.