From 23 May 2022, the NGUKPS pension team moved to work for Barnett Waddingham. If you need to contact the team, please use the following details:

By email:

By telephone:

0808 175 1336 (Freephone number) (+44) 1483 661 340 (International dialling)

By post:

National Grid UK Pension Scheme
Pension Administration
Barnett Waddingham
Building 2, Guildford Business Park
Guildford, Surrey

View your pension details online at Member Self-service

Members were recently invited to sign up to Barnett Waddingham’s (BW) Member Self-service website, which is available through ‘BWebstream’, BW’s online portal.

From here, you can manage your pension online, keep on track with your long-term retirement goals, update your personal details and nominations, and view your monthly pension payslips.

Much like the Scheme’s previous online services, it is secure and easy to use.

You’ll need to register to use Member Self-service and invitations have been issued to members:

  • by email, if you were previously signed up to use the Scheme’s online services and the team hold a valid email address for you


  • by post to your home address, if you were not previously signed up online or if the email address held on record for you is no longer valid.

All invitations to register with Member Self-service will be issued either by post or email by no later than Monday 27 June 2022.

If you haven’t received your invitation by this date, please contact the team.

Registering is simple and clear instructions will be provided, along with a registration key which you will need to input once, the first time you register. You will also need to input your:

  • Email address,  this should be a personal email address, not your work email or one you share with anyone else
  • National Insurance (NI) number; and
  • Date of birth.

The process is automated and should only take a few minutes to complete.

If you have any questions regarding your registration for online access or if you’re having problems accessing your account, please contact our dedicated BWebstream registration helpline on the telephone number provided in your invitation.

Once you have received your registration details, you can access your Member Self-service account through the BWebstream online portal at: